Position Title:Program Assistant II
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:Experience entering and manipulating data from a CRM system
Experience with cloud-based computer systems, word processing, and spreadsheets
Experience with invoicing and billing procedures
Job Description:
The Iowa State University Alumni Association (ISUAA) is seeking a Program Assistant to play a key role in supporting our membership programs, LegaCY Club, Sustaining Life Donor initiatives, and advertising/sponsorship efforts. ISUAA proudly serves over 40,000 members and represents more than 290,000 alumni across 170+ countries. Our programs not only engage alumni but also provide vital revenue to support the Association’s mission.
What You’ll Do
As a Program Assistant, you will:
+ Manage and process new and renewing memberships, ensuring accurate data entry and tracking.
+ Support member acquisition initiatives and oversee membership data within our CRM system.
+ Assist with daily operations for the LegaCY Club and Sustaining Life Donor programs, delivering exceptional service to members.
+ Help fulfill advertising and sponsorship agreements, contributing to partner satisfaction and revenue goals.
+ Collaborate closely with the Director of Membership to maintain program efficiency and member engagement.
Why Join ISUAA?
You’ll be part of a team that celebrates Cyclone spirit and actively connects alumni to Iowa State University. Your work will directly support programs that foster relationships, sustain lifelong engagement, and fund future opportunities.
Level Guidelines- Career-level position demonstrating proficiency and knowledge of related competencies- Works under direct to general supervision and may receive guidance on more complex assignments- Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature- Applies thorough knowledge to respond to inquiries and requests- Able to resolve most problems and issues and respond to requests without escalation- Provides guidance to students- May provide supervision to one to two other staff or lead a small work team
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS804
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:- Retirement benefits including defined benefit and defined contribution plans- Generous vacation, holiday and sick time and leave plans- Onsite childcare (Ames, Iowa)- Life insurance and long-term disability- Flexible Spending Accounts- Various voluntary benefits and discounts- Employee Assistance Program- Wellbeing program
Original Posting Date: January 3, 2025
Posting Close Date:January 18, 2025
Job Requisition Number:R16140
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university’s Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
