Grain Customer Service Representative

Location Roland, Iowa

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Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they’re committed to the success of our owners by delivering innovation, leadership, and performance. If you’re looking for a place where you can grow and be proud of what you do each day – you can find this kind of career at Key Cooperative.

We are currently hiring a Grain Customer Service Rep to join our team in Roland, IA (10 miles northeast of Ames). In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic. All while working with other locations and employees to deliver superior customer experiences.

We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans – 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.

This role is for you if you have:

· High school diploma or general education degree (GED)Ability to work longer hours as necessary.

· An outstanding work ethic with ability to pay attention to the details.

· Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.

What you will be doing:

· Managing inbound and outbound shipments at the Roland location.

· Properly weighing and grading grain deliveries.

· Ensuring the scale and testing equipment remains in tolerance and within regulatory compliance.

· Assisting with producer grain accounting, settlements and customer orders at the specified location.

· Efficiently receiving inbound deliveries, managing walk-in and call-in business.

· Promptly answering all phone calls, voicemail and electronic communications.

· Assisting other departments with customer account information, billing and inventory accounting.

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