Description
We are seeking a Help Desk Technician to join our team in a 100% onsite contract at a leading Internet Service Provider (ISP) in Ames, IA. The ideal candidate will have strong technical troubleshooting skills, a customer-first mindset, and the ability to resolve IT related issues efficiently.
This role is contract only. This is 100% onsite.
Key Responsibilities:
+ Provide technical support to residential and business customers via phone, email, and in person.
+ Diagnose and troubleshoot internet connectivity issues, router/modem problems, and network performance concerns.
+ Guide customers through setup, configuration, and basic troubleshooting of ISP-provided equipment.
+ Escalate complex technical issues to Tier 2 and Network Engineers as needed.
+ Maintain detailed documentation of troubleshooting steps and resolutions in the ticketing system.
+ Assist with account setup, password resets, and billing-related technical inquiries.
+ Ensure a high level of customer satisfaction by providing professional and friendly support.
+ Stay updated on company services, network changes, and troubleshooting techniques.
+ You will be assisting the end user with the following: Networking, IP addresses, routers, hookups, connectivity, and troubleshooting a variety of Windows Environments.
Requirements
Qualifications & Skills:
+ 1+ years of experience in a Help Desk, IT Support, or similar role, preferably in an ISP environment.
+ Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
+ Familiarity with modems, routers, and ISP-provided equipment.
+ Experience using ticketing systems and remote troubleshooting tools.
+ Excellent communication and problem-solving skills.
+ Ability to work independently in a fast-paced, customer-focused environment.
+ Proficiency in handling a Ticketing System for resolving customer issues effectively.
+ Demonstrable ability in Basic Network Troubleshooting to ensure seamless network operations.
+ Familiarity with Network Hardware, including installation, maintenance, and repair.
+ Capability in comprehensive Network Troubleshooting to swiftly resolve network-related problems.
+ Proficient in Computer Data Entry, ensuring accurate and efficient data recording.
+ Experience in Data Entry, with an emphasis on accuracy and speed.
+ Capability to handle High-Volume Data Entry, maintaining efficiency even under pressure.
Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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