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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

**JOB** **RESPONSIBILITIES**

+ Prepares death certificates, prayer cards and related documents

+ Completes required permits and or certificates

+ Prepares and processes Veteran’s Paperwork

+ Prepares marker monument placement paperwork

+ Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

+ Prepares and distributes daily schedules, reports, and documents

+ Receives and processes payments and contracts

+ Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

+ Orders office supplies

+ Oversees the processing of installation orders to grounds and maintenance departments

+ Processes accounts payable transactions

+ Assists with the preparation of obituaries

+ Assists Location Management, Sales, Family Service Counselors and payroll as needed

+ Acts as backup to Receptionist

+ Greets family members and friends

+ Communicates client family’s needs promptly and accurately to the appropriate staff member

+ Conveys a sense of concern and empathy with client family members at all times

+ Responds to customer inquiries via telephone, internet and in person

+ Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

**MINIMUM** **REQUIREMENTS**

**Education**

+ High School or equivalent

**Experience**

+ 1 – 2 years of experience in an office clerical or customer service capacity required

+ Experience working in a customer-focused and fast-paced professional environment required

**Knowledge, Skills & Abilities**

+ Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

+ MS Office Suite experience preferred

+ Basic mathematics skills required

+ Good verbal and written communication skills

+ Strong organizational skills and detail oriented

+ High level of compassion and integrity

+ Ability to maintain confidentiality

Postal Code: 50010

Category (Portal Searching): Administration and Clerical

Job Location: US-IA – Ames

Job Profile ID: F00216

Time Type: Part time

Location Name: Stevens Memorial Chapel