+ Position Summary

+ This position is responsible for supporting and co-designing the processes to deploy and maintain endpoint operations systems and applications. The candidate will assist in defining specifications for hardware evaluation and selection of company hardware and life cycle management. The candidate will work closely with the Service Desk team and provide second level support for the deployment process. The ideal candidate must have experience with Microsoft and Apple operating systems and at least one scripting language.

+ Position Responsibilities

+ Unit Specific Position Responsibilities

+ Create, maintain, and deploy application install packages for delivery through a software distribution infrastructure(Ivanti/Airwatch/SCCM/Intune, etc.) Create, maintain, and deploy standard operating system deployments. Ownership of OS deployment process (Ivanti/MDT) Client management using GPO, Powershell, Ivanti, Airwatch, or other specific device management tools for endpoints Manage Office and related applications in a cloud environment, leveraging Microsoft-approved tools and processes. Mobile Device Management of company-owned mobile devices Test patch and upgrade processes, resolving issues prior to company-wide implementation Provide second-level support to troubleshoot advanced endpoint issues. Define specifications and work with stakeholders to set standards for client hardware. Work with vendors to develop pre-configured hardware delivery profiles. Identify and implement improvement opportunities spanning service delivery, user experience, security, etc.

+ Qualifications, Knowledge & Experience

+ Required Qualifications (Including any licensure, certification, education):

+ Associate degree in Computer Technology or related field or equivalent professional certification and experience

+ De-escalation training prior to performing direct patient care or within 90 days of hire

+ All clinical night staff routinely working between the hours of 2300-0700 that work in Acute Rehab, Med Tele, Med Surg, Birthways, PEDS, NICU, and Oncology AND all clinical staff that work in Nursing Support Team, Behavioral Health, ED, ICCU, and House Managers will be required to take the combative patient response team training within 90 days of hire and must maintain throughout employment. Individuals less than 18 years old are excluded.

+ Positive and professional attitude

+ Superior system documentation skills

+ Strong interpersonal skills

+ Organizational Requirements:

+ Maintain stroke education per regulatory requirements.

+ Collaborates with Senior Desktop Engineer and system administrators to create, maintain, and deploy application install packages for delivery through a software distribution infrastructure (Ivanti/Airwatch/SCCM, etc.)

+ Collaborates with Senior Desktop Engineer to facilitate automation of processes to enhance efficiencies

+ Collaborates to create, maintain, and deploy standard desktop images (Windows)

+ Collaborates to manage OS deployment processes (Ivanti/MDT/InTune)

+ Manages clients using GPO, Powershell, Ivanti, Airwatch, or other specific device management tools for end points

+ Manages Office 365 in a cloud environment leveraging Microsoft approved tools and processes

+ Executes plans for Mobile Device Management of company owned iOS devices

+ Tests patches and upgrades and resolve issues prior to company-wide implementation

+ Provides second level support to troubleshoot advanced endpoint issues

+ Collaborates to define specifications for hardware evaluation and selection of company hardware

+ Collaborates with team to manage printers and print management software for the organization

+ Identifies and implements improvement opportunities spanning service delivery, user experience, security, etc.

+ Participates in on-call rotation

+ Preferred Qualifications:

+ 4 year degree in MIS, Computer Science, or other related area

+ Experience deploying and administering Windows OS and application packages

+ Experience deploying and administering Apple iOS in a Windows environment

+ Experience with Mobile Device Management (MDM)

+ Experience with PowerShell or other scripting language

+ Experience with Active Directory and GPO management

+ Required Knowledge, Skills & Experience:

+ None Specified

+ Preferred Knowledge, Skills & Experience:

+ Experience in a hospital information systems department

+ Experience with thin/zero clients

+ Experience with VMWare

+ Experience with printer management and deployment service

+ Epic device certification

+ Microsoft Certification

+ ITIL Certification