Position Title:Graduate Student Services Specialist
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience
Preferred Qualifications:- Experience with student services administration and programs
– Experience supporting graduate students
– Experience with academic management systems to track student data and academic progress
– Experience working within academic policies and procedures
– Professional experience answering questions and providing resources to individuals
Job Description:
SummaryThe Department of Psychology at Iowa State University seeks a Graduate Student Services Specialist II to support the administration of our graduate programs. This role involves managing graduate assistantship appointments, addressing international student visa concerns, and providing guidance on Graduate College policies. The specialist will assist with graduate student onboarding, academic progress tracking, and qualifying exams, while also supporting admissions processes and organizing events such as new student orientations. This role also serves as the first point of contact for visitors and callers to the Department of Psychology main office and occasionally provides administrative tasks such as copying exams, reserving rooms, distributing mail, and maintaining department rosters. Strong communication skills, attention to detail, and the ability to interpret university policies will be key to your success in this role.Example of Duties- Counsels and advises prospective students on how to apply for graduate program admission.
– Assists with new student orientation, annual review of progress, and graduate program committee.
– Acts as a resource regarding deadlines, policies, forms, and progress toward degree completion.- Provides transactional support for graduate assistantship appointments and student visas.
– Gathers and interprets data for specialized reports.- Facilitates recruitment efforts, such as prospective student visiting days.
– Provide administrative support for research studies, student rosters, and qualifying exam sessions.
– Greets office visitors and handles routine office tasks, such as photocopying, room scheduling, and reporting building maintenance issues.Level Guidelines- Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals- Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues- Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems- Responds to a broad range of inquiries and requests- May provide training and/or direction to lower-level staff- May lead projects of moderate scope and complexity.- Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS807
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: – Retirement benefits including defined benefit and defined contribution plans – Generous vacation, holiday and sick time and leave plans – Onsite childcare (Ames, Iowa) – Life insurance and long-term disability – Flexible Spending Accounts – Various voluntary benefits and discounts – Employee Assistance Program – Wellbeing program – Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: November 12, 2024
Posting Close Date:November 21, 2024
Job Requisition Number:R15882
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university’s Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
