Position Title:ISU Card Specialist
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree
Preferred Qualifications:Experience with photo submission software
At least one year of office-related experience
Experience working in a university setting
Experience working in a customer-facing position
Job Description:
Summary
The ISU Card Office at ISU is seeking a qualified applicant for the position of ISU Card Specialist. This position is responsible for handling all aspects of the ISU Card Office as well supporting additional duties for the Accounts Receivable Office, which requires strong technical and customer service skills.
The job duties include:
+ Production of ISU Cards and badges for the university community, card design, card production software updates, as well as
+ Managing the online photo website which includes maintenance and troubleshooting.
+ Strong customer service skills are required for walk-in traffic, telephones, and written correspondence to customer inquiries.
+ The ability to counsel and provide guidance to students, employees, and affiliates.
+ The ability to evaluate and make independent decisions to resolve issues and conflicts, as well as multi-task is critical.
+ Process and submit ISU card billing
The ISU Card Office collaborates with many university departments regarding events including new student orientation, visiting scholars, international students, employees, and affiliates of the university. This position also trains and supervises the student staff in the office regarding office procedures and university policies
Level Guidelines- Individual contributor position with developing professional and/or technical skills working under immediate to general supervision- Grasps professional-level knowledge and concepts of field while working in a progressive learning mode- Works on problems and issues of somewhat limited scope- Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained- Responds to inquiries and issues, escalating to manager or higher level workers as appropriate- May lead projects of limited scope and complexity- May provide guidance to students
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:- Retirement benefits including defined benefit and defined contribution plans- Generous vacation, holiday and sick time and leave plans- Onsite childcare (Ames, Iowa)- Life insurance and long-term disability- Flexible Spending Accounts- Various voluntary benefits and discounts- Employee Assistance Program- Wellbeing program
Original Posting Date: January 13, 2025
Posting Close Date:January 22, 2025
Job Requisition Number:R16211
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university’s Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
