The Ames Public Library has an exciting opportunity for a part time Library Clerk to provide support to the Customer Account Services department!

Under the direction of the Customer Account Services Manager; the Library Clerk performs a wide range of public service and clerical duties necessary to the operation of the Customer Account Services workgroup. The Library Clerk also provides direct customer service, promotes excellent customer relations and projects a positive image of the library.

This is a 20 hours per week position and requires weekend shifts and up to two night shifts weekly.

Applications submitted for this position by the application deadline may be considered for other openings within this classification; for up to 6 months.

We invite candidates who have strong customer service and communication skills and are dedicated to creating a welcoming and inclusive space that connects our community to the world of ideas to apply. Discover the contributions of the City of Ames Public Library by visiting the websites below:
Ames Public Library (www.amespubliclibrary.org)
Ames Public Library YouTube Page (www.youtube.com/@amespubliclibrary)
Why Ames? Click Here (https://amesalliance.com/)

The City of Ames offers a comprehensive benefits package for employees regularly working 20 hours or more per week. Benefits are pro-rated for employees working between 20-39 hours per week. Our benefits details can be viewed at: City of Ames Benefits (https://tinyurl.com/5adzxnty)

Ames Public Library is committed to creating a diverse, equitable and inclusive space that honors the inherent dignity of customers, staff and the community as a whole. Ames Public Library works to reduce barriers to access for the public, provide a welcoming environment for community members, and to foster a supportive workplace. As such, all employees are expected to create a culture of inclusivity, respect and equality for staff and customers.

Career Resources can be found at the library’s online resources page. Click Here. (https://tinyurl.com/4t95uxn9)

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity, and inclusion; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respecting one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Licenses and Certification: None

Knowledge, Abilities, and Skills: Knowledge of alphabetical and numerical order; differentiation of library collections and formats; library policies, practices and procedures; computer applications; standard office and library machines.

Skills in customer service; written and oral communication; creative problem solving; critical thinking and decision-making.

Considerable ability to work independently or as part of a team; work with a sense of urgency, tact and sense of humor; work accurately with attention to detail; adapt to change; assess and prioritize multiple tasks; communicate effectively with other library staff, volunteers and customers, understand and follow verbal and written instructions; successfully operate a computer and software to perform library tasks; use email and web browsers; handle challenging situations and people; demonstrate professionalism and positive attitude; be trained in various technological advances in the library profession; tolerate ambiguity.

Skill in: customer service; written and oral communication; creative problem solving; critical thinking and decision-making.

This job specification does not include every duty or responsibility that a person in the role may be asked to perform. May be required to perform other related duties as assigned.

Required Physical Activities: Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motion.

Physical Characteristics of Work: The work involves sitting 40 percent of the time; sitting and using arm/leg controls 5 percent of the time; standing (but not walking) 30 percent of the time; standing and walking (including climbing stairs), twenty five percent of the time; routinely lifting objects under 10 pounds; occasionally lifting objects from 10 to 25 pounds, occasionally lifting objects from 25 to 50 pounds; infrequently lifting objects over 50 pounds, frequently pushing and pulling of carts from 25 to 50 pounds.

Vision Requirements:  Minimum standards for use with those whose work deals largely with preparing and analyzing data, extensive reading, and the use of computer controls.

Environmental Conditions: The employee ordinarily works in an office environment. The employee may be infrequently exposed to weather conditions of snow or ice or to household chemicals. The employee works with the public and is expected to attend to hygiene and health emergencies.

Selection Process:
The selection process consists of an evaluation of education and experience, review of supplemental questions, a phone interview (depending on the number of candidates), on-site interview, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

Depending on the number of qualified candidates, the City may forego phone interviews.

Preference may be given to applicants possessing qualifications above the minimum.

Candidates are required to complete supplemental questions to be considered for this position, no later than the deadline of this posting.

Compensation Philosophy:
The City of Ames has a compensation philosophy for our merit salary ranges that provides growth for employees as they gain experience and expertise in their roles. The minimum pay of each range is intended to reflect an employee’s qualifications that meet the position’s minimum requirements. The median of any range is for an employee who can reasonably meet all expectations of the position responsibilities without initial or extensive training. The City considers a candidate’s education, experience, and skills that are above the minimum requirements when considering a salary closer to the median. The median for this position is $23.92 per hour.